All Case Studies
MexicanAustin, TexasCustomer since 2024
Every order channel on one screen
A family-run taqueria was losing Friday-night orders across phone slips and two delivery apps. Tableside put every order on one screen, and the line stopped stalling.
+30%
orders handled at peak
2 days
new-hire training, down from a week
1
screen for every order channel
The Challenge
La Plaza takes orders four ways: at the counter, by phone, and through two delivery apps. On Friday nights the tickets lived on paper slips pinned to a rail, and whoever worked the rail had to remember which slip came from which channel.
Missed and duplicated orders were a weekly fight. The family trained every new hire by shadowing for a full week, because the process lived in people's heads instead of a system.
What They Did
- Brought counter, phone, and both delivery channels into one Tableside order screen, so the kitchen works a single ticket rail.
- Turned on QR table ordering for the patio, so the dining room orders without waiting on the counter line.
- Set delivery zones and driver dispatch so orders leave in sequence instead of all at once.
- Used the built-in training flow so new hires practice on the live menu, on the same screen they will work.
The Results
- Peak-hour capacity is up about 30% with the same kitchen staff.
- The Friday-night slip rail is gone, and missed tickets effectively stopped.
- New hires go from first shift to working solo in two days instead of a week.
“My mother ran this place on memory and paper tickets for twenty years. Now the screen keeps the pace, and my family eats dinner together again.”
Tableside features in this story
Order ManagementQR Table OrderingDelivery & Dispatch